Whenever I hear the term “workers” I get a little
angry. Not really angry, just a little!
The reason is that I do not think that word does any good
When I hear it, I think of slavery, insignificant duties, and yes, the proletariat. It also seems
to demean folks other than themselves, IE they are above the “workers”. I also wonder if
the people calling them this work themselves?
I have suggestion, let’s call ourselves “service providers”; isn’t that what we all do?
I believe so as we are all selling our services to companies, clients, and customers; and of course there are public service who sell their services
to all of us.
What would this do for us?
- It makes us all equal in what we do, no class implication
- It makes us better “workers” in that we more fully understand what
we are doing with and for our employers
- It would promote motivation to do better and get promotions and raises by
improving one’s service and selling more to our employer
- It takes the focus off of what we get and puts it on what can do for others
in all aspects of life which is what we are called to do
- Retailers changed their term for “customers” to “guests” which I
believe was to encourage their employees to treat “guests” well.
- Businesses have many service providers already, trade suppliers, attorneys and
accountants, and yes, even unions should be considered a service provider
as they provide a service too.
I know that as a manager I used to promote the people who understood customer service, relationships within and outside of the business,
and demonstrated that they could well provide the skill and attitude to make us successful. They provided good service
and we paid them well for it.
Government folks like to call themselves public servants, but they are really selling us their service for a term of office, or a service
position for the long term. Top executives at corporations serve their stockholders by achieving goals. Managers also serve their subordinates by
training, encouraging and helping them provide the best service possible to the organization. (OK, some are better than others at that)
There may be a better term, but for now I recommend “service providers” and let’s scrap “workers”.
Unless someone has a better idea?